More information

about customer complaint und customer satisfaction

Customer complaint:
„You quarrel with a customer only once - then he goes to your competitor“.


Customer satisfaction is very important and protects the success of your company.


A letter of goodwill where you accommodate the customer within appropriate limits gives you legal security relaxes the situation for further dealings.

We will gladly help you with the drafting of a standard letter, which is applicable for all cases and which secures you for the future.