about knowledge management
How is your company positioned?
- You have established guidelines on how information has to be recorded and how it is made available for others?
- Your employees routinely record their know-how and make this information available, e.g. in a data base? Everybody who has questions finds the right contact person at once without wasting time?
- Your employees administer a customer data base e.g. about contracts, latest discussions, customer requests etc.?
Are you aware that knowledge constitutes a part of your assets? Every manager that leaves your company takes several hundred thousand Euros of knowledge with him that only with a lot of luck can be restored within maybe a year.
The process of knowledge measurement gives a view of what you still have to manage.
The increasing availability of information leads to overload.
Provide instruments which employees can quickly use to access important informations and use them effectively.
Well known wisdom:
“Concentrate on the essentials and prioritise”